The short version
Return unopened, factory-sealed items within 7 days of delivery.
Send us a photo within 48 hours of delivery for a replacement or a full refund.
Processed within 5 to 7 business days once your return is approved.
What can be returned
For hygiene and safety, we can only accept change-of-mind returns on products that are unopened and still sealed. Once a skincare product has been opened, we cannot resell it.
- Unopened items with the original seal or wrapping intact
- Items in their original packaging
- Returns requested within 7 days of delivery
- Opened, used or swatched products
- Items with a broken seal or missing wrapping
- Free gifts and samples
Damaged, faulty or wrong items
If your order arrives damaged, leaks, or is not what you ordered, we will put it right at no cost to you.
- Take a photo of the item, the packaging and the batch code within 48 hours of delivery.
- Email us at contact@kbeautyproducts.ae with the photos and your order number.
- Choose a replacement or a full refund. We will confirm the next steps by email.
How to start a return
- Email us at contact@kbeautyproducts.ae within 7 days of delivery, with your order number and the item you want to return.
- We confirm whether the item is eligible and tell you how to send it back.
- We check the item when it arrives and process your refund within 5 to 7 business days.
Refunds
Card payments are refunded to the original card. Cash on delivery orders are refunded by bank transfer to an account in your name. Your bank may take a few extra days to show the refund.
Authenticity
Every product we sell is 100% authentic. If you have a question about a product's authenticity, check the batch code on our Authenticity page or email us with the batch code and a photo.
This policy does not affect your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.